No other profession claims to be more mobile than over-the-road trucking. Professional drivers often start and end their workdays in different states and have to adapt to unique rules, weather, and traffic conditions along the way.
Rarely does the workday go exactly as planned, adding to drivers’ level of stress and frustration.
Efforts by fleets to improve the job experience for drivers center on mobile technology. A myriad of apps are designed to help fleets recruit, train, and keep drivers engaged to ultimately retain those who are the most efficient and safe.
Mobile technology has certainly improved the driver experience, but many opportunities remain to make work easier and lessen the friction points in this very demanding vocation.
Having experimented with different options, fleets are discovering what separates the best mobile solutions from the middle of the pack. In the upper echelon of mobile solutions are those with a proven track record of making a positive impact on driver safety, productivity, and job satisfaction.
Some common factors in the best-of-breed solutions are timely, accurate reporting and intelligent workflows. Technology is just a means to an end, however. Drivers still want to know they work for people who have their best interests in mind.
Drivers still need a human touch, such as phone calls from fleet managers that know how to connect on a personal level. The same technology that keeps drivers connected to business systems should free up office staff to make important human connections.
By the same token, technology that helps a driver plan the workday from start to end will help the office facilitate positive conversations. On average, a driver’s day consists of more than 140 work-related tasks. Most, if not all, of these tasks can be planned and communicated to drivers in advance through a driver-friendly platform that requires minimal skill to use.
Dispatch information, for example, can arrive on a truck-based tablet or personal mobile device. Drivers can enter a truck stop knowing which fuel lane is likely to clear first, request fuel authorization, reserve a shower, receive CAT scale authorization, and request a pay advance — all from the same platform.
Almost every mobile app provider claims they do this, but actual experience by fleets and drivers proves that many fall short on their promises. To find a solution that actually delivers, consider using these 5 criteria to narrow the list of contenders.
Five keys to achieve an all-in-one driver mobile solution:
To help facilitate research on what drivers want from carriers (in terms of technology to simplify workflows and create higher levels of safety, performance, and loyalty) be sure to tune into an upcoming webinar by Transflo on Thursday, August 5 at 2:00pm EST.