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Discover how Stevens Trucking Co., a fast-growing carrier based in Oklahoma City, used document scanning in Transflo Mobile+ to save time for drivers and the back office.
Stevens Trucking is a family-owned, Oklahoma-based carrier that has operated since 1979. It runs approximately 350 trucks and has 1,600 trailers. Started by President & CEO Kenney Stevens at the age of 18 with just one truck, the company specializes in oilfield delivery and the dry freight sector. It uses a 99% drop-and-hook model, which keeps freight moving and drivers on the road. The company has been able to grow immensely during its 45-year history by focusing on strong values and putting employees and customers first.
Stevens Trucking’s drop-and-hook approach to most loads means that drivers can get a lot of miles driven each day and week and don’t have to worry about detention time. For Stevens’ drivers, about half of which are company drivers and half of which are owner-operators, unnecessary time managing and scanning documents for loads was eating into driving time. For the back office at Stevens, which had grown rapidly over a three-year period, billing speed was suffering due to issues with document scans being unclear and needing further clarification.
Jessi Maschino, Chief Revenue Officer and Office Manager for Stevens Trucking was looking for a document scanning solution that would minimize the roadblocks drivers and the office were facing with document quality and billing. She knew Stevens needed a solution that would be intuitive and easy for drivers and would keep the business side moving along as quickly as their trucks.
Transflo Mobile+ was just the tool that Stevens Trucking needed, thanks to its advanced, accurate document scanning capabilities and simplicity for drivers. Additionally, offline document capture in Mobile+ meant Stevens’ drivers and owner-operator partners could keep their workflow going without a cellular connection, as the documents would send whenever a driver’s device is back online.
“We had been using another mobile upload app, but the quality of scans was not good at all and actually created more work for our billing team,” Maschino said. “From the time we first saw Mobile+ in action, we were sure that it was going to make a world of difference.”
While document scanning was the biggest reason Maschino and her team at Stevens Trucking chose Transflo Mobile+, it wasn’t the only selling point. Mobile+ also integrated seamlessly with Stevens’ transportation management system (TMS) preference, as it does with every other major TMS platform.
Transflo Mobile+ document scanning has provided immense benefits to the drivers and office team at Stevens Trucking. Maschino and her team have reported that the image quality for scanned documents like Bills of Lading has improved, which has dramatically reduced issues like delayed billing.
“Using Transflo Mobile+ has helped out our billing so much,” Maschino said. “We can bill out all of our invoices faster now.”
Furthermore, Maschino pointed out that the Transflo team provided great support while the app was being implemented and used. Overall, the Stevens Trucking team gave Transflo Mobile+ and its document scanning their highest approval.
Transflo is the trusted industry leader in mobile, telematics, and business process automation solutions for the transportation industry in North America. Transflo’s customer-focused mobile and cloud-based technologies deliver real-time communications to fleets, brokers, factors, shippers, and commercial vehicle drivers, and digitize 800 million shipping documents a year, representing approximately $115 billion in freight bills and 3.2 million downloads of the Mobile+ app.
