Plains Dedicated LLC Transforms Processing and Payments with Workflow AI

Since 2007, Plains Dedicated LLC has built its reputation as a nationwide line haul co-op that eliminates the middleman between drivers and shippers. Specializing in multi-drop shipments, refrigerated freight, and power-only services, the company prioritizes operational efficiency and driver satisfaction.

“At Plains Dedicated LLC, our drivers are the heart of our company. Their hard work and success keep us moving forward,” said Karen Houlli, Controller at Plains Dedicated.

However, manual document processing was creating significant bottlenecks that affected both billing cycles and driver satisfaction.

The Challenge: Manual Processes Slowing Down Billing

Before implementing Transflo Workflow AI, Plains Dedicated faced a common industry challenge that was impacting their bottom line. Document processing required extensive manual intervention, with delivery paperwork taking 36 to 48 hours to be scanned, uploaded, and reviewed before billing could even begin. This created significant bottlenecks that affected both billing cycles and driver satisfaction.

The Solution: AI-Powered Automation

Plains Dedicated invested in Transflo’s Workflow AI platform to modernize their document management, billing, and driver settlement processes. The automation solution provided:

• Mobile document submission, enabling drivers to upload paperwork directly from their phones after delivery
• AI-powered data extraction that instantly reads, sorts, and validates submissions
• Intelligent error detection identifying incomplete or incorrect documents immediately

The Results: Dramatic Improvement in Processing Speed and Accuracy

The transformation was measurable and significant. Document processing time plummeted from 36-48 hours to just 3-15 hours shortly after deployment, an 80% reduction that changed Plains Dedicated’s document processing and settlements.

“By combining driver dedication with advanced automation, Plains Dedicated has built a faster, more accurate, and more transparent process that benefits everyone, from the road to the back office and to our customers,” said Houlli.

Looking Forward: Innovation Driving Progress

Plains Dedicated’s successful implementation of Workflow AI demonstrates their commitment to using innovation to drive progress across every aspect of their business.

“At Plains Dedicated, we’re committed to using innovation to drive progress, not only on the road, but in every part of our business. Our adaptation of Transflo’s AI platform is just one example of how we continue to lead with tech, efficiency, and service excellence,” said Houlli.

About Transflo

Transflo is the trusted leader in mobile, telematics, and supply chain automation solutions for the transportation industry in North America. Transflo’s cloud-based technologies deliver real-time communications to carriers, brokers, factors, shippers, and commercial vehicle drivers, and digitize 800 million shipping documents annually. With over $115 billion in annual freight bills processed and 3.2 million downloads of the Mobile+ app, Transflo is the driving force behind a more connected, efficient, and data-driven supply chain.