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Virtual Administration

Extend your IT Team without adding headcount

Sometimes all you need is a little extra IT help to support a few solutions and manage a couple of key activities. Rather than distracting your IT team or hiring additional support resources, we have a virtual administration service that addresses any ongoing management of your Transflo solutions. It’s a team of dedicated system engineers and support technicians, coupled with 24/7 system monitoring, who ensure that things run smoothly. Clients choose from three tiers of support that work best for them:

Support Type Tier 1 Tier 2 Tier 3
Comprehensive software support 24/7/365 Monday – Friday
8am – 8pm EST
Preferred access to new software releases as they become available
Upgrades to all Transflo software products at no additional charge In-place
Monthly professional services time for small configuration changes, at no additional charge 8 hours 4 hours
Monitoring of all external, working, failed queues, file paths, and Transflo application/services
Fixed support cost, no incremental charges by incident
Holidays, after hours, and weekend support Additional charge
Your choice of weekly, bi-weekly, or monthly reviews of system health and issue resolution
Tuning of system monitor as configuration changes
Event reporting that provides resolution information to your help desk Real-time Real-time
Credit hours for web-based training: rendition print, workflow, gateway, or mobile Integration 16 credit hours 8 credit hours 15% discount

Dedicated experts offer additional support

These customizable support packages allow clients to select an option that works best for their in-house IT team. Our dedicated team of experts also provides support when you likely need it most – after hours, when you have employee turnover, or during holiday and vacation times. With quick response times and issue resolution, the virtual administration service offers the extra IT resources you need to run efficiently. Many of our clients have been able to reassign IT resources to other important projects because they adopted the service. CIOs love that! If you’d like to talk about the service, drop us a note.

FREE ELDELD Central!
Get a FMCSA-certified Transflo ELD for only $99.99

Transflo Mobile
Manage your whole workday – anywhere, anytime! E-Logs, loads, documents, & more.

Newsroom
Transflo Completes Electronic Logging Device Registration with FMCSA

ELD Central
Get a Transflo FMCSA-certified ELD for only $99.99.

Transflo Mobile
Manage your whole workday – anywhere, anytime! E-Logs, loads, documents, & more.

Newsroom
Transflo Completes Electronic Logging Device Registration with FMCSA