Extend your IT Team without adding headcount
Sometimes all you need is a little extra IT help to support a few solutions and manage a couple of key activities. Rather than distracting your IT team or hiring additional support resources, we have a virtual administration service that addresses any ongoing management of your Transflo solutions. It’s a team of dedicated system engineers and support technicians, coupled with 24/7 system monitoring, who ensure that things run smoothly. Clients choose from three tiers of support that work best for them:
| Support Type | Tier 1 | Tier 2 | Tier 3 |
|---|---|---|---|
| Comprehensive software support | 24/7/365 | Monday – Friday 8am – 8pm EST |
|
| Preferred access to new software releases as they become available | ● | ● | |
| Upgrades to all Transflo software products at no additional charge | In-place | ||
| Monthly professional services time for small configuration changes, at no additional charge | 8 hours | 4 hours | |
| Monitoring of all external, working, failed queues, file paths, and Transflo application/services | ● | ● | |
| Fixed support cost, no incremental charges by incident | ● | ● | |
| Holidays, after hours, and weekend support | ● | Additional charge | |
| Your choice of weekly, bi-weekly, or monthly reviews of system health and issue resolution | ● | ||
| Tuning of system monitor as configuration changes | ● | ● | ● |
| Event reporting that provides resolution information to your help desk | Real-time | Real-time | ● |
| Credit hours for web-based training: rendition print, workflow, gateway, or mobile Integration | 16 credit hours | 8 credit hours | 15% discount |
Dedicated experts offer additional support
These customizable support packages allow clients to select an option that works best for their in-house IT team. Our dedicated team of experts also provides support when you likely need it most – after hours, when you have employee turnover, or during holiday and vacation times. With quick response times and issue resolution, the virtual administration service offers the extra IT resources you need to run efficiently. Many of our clients have been able to reassign IT resources to other important projects because they adopted the service. CIOs love that! If you’d like to talk about the service, drop us a note.
Quick Compliance
Affordable pricing with available inventory. Get a FMCSA-certified Transflo ELD for only $99.99
Transflo Mobile
Manage your whole workday – anywhere, anytime! E-Logs, loads, documents, & more.
Newsroom
Transflo Completes Electronic Logging Device Registration with FMCSA