Transflo ELD FAQs

Below are the few common reasons why the device may beep:

• The device will enter diagnostic mode upon installation — the beeping at this point reveals information regarding the status of the device. The device will exit diagnostic mode and will stop beeping after a couple of trips
• An audible alert exception rule may have been set up in the Transflo Telematics portal
• The device may have driver feedback options enabled
• The device is unable to connect to a cellular network and produces 4 beeps to notify the user

All phones must have an 8 megapixel camera or better, with flash and auto-focus. Android phones have to be on Android 2.2 or higher, Apple iOS phones have to be on iOS 6.0 or later.

The Transflo Telematics application was designed to run in your device’s web browser. This means that the software will be accessible to you at my.transfloeld.com regardless of your location, computer, or mobile device. Please note that the device that you are using requires an active internet connection.

In cases of this nature, pleases reach out to our Support team who can further assist with this.

This happens when no ruleset is configured for your driver profile. Please contact your fleet to have an Administrator make this adjustment.

Below are the few common reasons why the device may beep:

• The device will enter diagnostic mode upon installation — the beeping at this point reveals information regarding the status of the device. The device will exit diagnostic mode and will stop beeping after a couple of trips
• An audible alert exception rule may have been set up in the Transflo Telematics portal
• The device may have driver feedback options enabled
• The device is unable to connect to a cellular network and produces 4 beeps to notify the user

If you signed up for the ELD plan, you will not have access to engine data. Please contact your Sales Representative if you wish to upgrade your account.

This happens when no ruleset is configured for the driver. You can select the ruleset in the driver’s User profile on the HOS Settings tab in the Transflo Telematics portal, then click the Save button at the top.

No. Under the mandate, all driving time must be accounted for. However, logs can be assigned to an unknown driver or annotated

The app automatically switches to ON when the vehicle stops moving for 5 minutes. If the driver manually changes to ON, a duplicate log is created.

The app automatically switches to D when the vehicle hits a speed of 5 mph. If the driver manually changes to D before then, a duplicate log is created.

If logs are not verified within 14 days, the carrier will have to print the logs and obtain a physical signature from the driver. They will not be compliant until the driver verifies their logs.

No. A motor carrier must either explain why the time is unassigned or assign the time to the appropriate driver. In the case of a mechanic driving the truck, the mechanic needs to have an account of their own, or the log should be assigned to the Unidentified driver, and be annotated to show it was a mechanic moving the truck.

The reason you see the different values is that the Dashboard graph refreshes as per its defined schedule, which is set up under the Dashboard options, while the data in the Excel report is refreshed as soon as you click on the graph. If you feel that you need the dashboard to have more real time values, then you can go into the Enable Dashboard options and change the refresh schedule.

To edit a log, start by going to Activity > HOS… > Duty Status Logs, then selecting the date range for the logs and the driver, then click ‘Apply changes’. Once the log is showing, click the duty status you need to change; this will take you to the log details, where you can make the necessary edits. When finished, click the ‘Save’ button at the top of the page.

An administrator should be able to edit a verified log. However, the driver after the administrator edits the log, the driver will see it in yellow on their side and will need to accept and reverify the log to accept the change.

You cannot erase information or remove/delete log entries. Once it is in it will have to stay there.  You can “edit” logs as long as they are not automatic drive entries.  However, you cannot completely delete them.  This is in accordance with FMCSA regulations.

From the application there is no way to get an edit history. However, an administrator can pull a history from the portal.

It shows in two areas – one is the graph and you will see a line on the off duty line but it will be striped instead of solid. The other, is in the individual log entry it will be listed as PC (Personal conveyance).

Yard Move and Personal Conveyance are exemptions. Once an exemption is invoked, you cannot remove it.  If you turn these on, it will always be there.  It cannot be edited or removed.  This is per FMCSA regulations.

It cannot be changed by driver or administrator. It is locked in per FMCSA regulations.

You can only move the truck while in Personal Conveyance; this will not break the reset. Moving the truck while not using Personal Conveyance will break your reset. Moving the truck while in Yard Move will place you On Duty, which will also break your reset.

No, per the FMCSA this is not allowed. The log should be annotated for compliance instead, stating that the log in question should have been a Yard Move or Personal Conveyance.

There is no function in the app that keeps you from entering into PC while you have a trailer attached. However, if you are going to use PC, you should detach any trailers, as you are supposed to be unladen while using this. This is per FMCSA regulations.

Yes. During the login process, drivers have the option to attach a trailer. When selected, they can choose an existing trailer, or tap New to add a trailer not already in the system. Fleets can disable the option for a driver to be able to add a new trailer, if so desired.

The Transflo Telematics map refreshes every 15 seconds in the browser. The Transflo T7 device itself will send updates at varying intervals depending on driver behavior or vehicle health. At a minimum, the Transflo T7 device updates its location at least once every 100 seconds while driving. The more the direction or speed changes, the more often the location will update.

As long as you are in statuses that count as OFF DUTY, it is fine to use any combination of Off, Sleeper Berth or PC, as those settings are fine for doing your 34, 10, or 30 minute resets. You want to avoid ON, Driving, YARD MOVE, as these will break up your reset.