Transflo ELD FAQs

Below are the few common reasons why the device may beep:

• The device will enter diagnostic mode upon installation — the beeping at this point reveals information regarding the status of the device. The device will exit diagnostic mode and will stop beeping after a couple of trips
• An audible alert exception rule may have been set up in the Transflo Telematics portal
• The device may have driver feedback options enabled
• The device is unable to connect to a cellular network and produces 4 beeps to notify the user

Most Apple iOS and Android phones are supported. All phones must have an 8 megapixel camera or better, with flash and auto-focus. Android phones have to be on Android 2.2 or higher, Apple iOS phones have to be on iOS 6.0 or later.

The Transflo Telematics application was designed to run in your device’s web browser. This means that the software will be accessible to you at my.transfloeld.com regardless of your location, computer, or mobile device. Please note that the device that you are using requires an active internet connection.

In cases of this nature, pleases reach out to our ELD Support team who can further assist with this.

Yes, your phone or tablet must be mounted in a fixed position during commercial motor vehicle operation, and must be visible to the driver from a normal seated driving position. This information can be found in the ELD Rule section 395.22(g).

This happens when no ruleset is configured for your driver profile. Please contact your fleet to have an Administrator make this adjustment.

Below are the few common reasons why the device may beep:

• The device will enter diagnostic mode upon installation — the beeping at this point reveals information regarding the status of the device. The device will exit diagnostic mode and will stop beeping after a couple of trips
• An audible alert exception rule may have been set up in the Transflo Telematics portal
• The device may have driver feedback options enabled
• The device is unable to connect to a cellular network and produces 4 beeps to notify the user

If you signed up for the HOS plan, you will not have access to engine data. Please contact your Sales Representative if you wish to upgrade your account.

This happens when no ruleset is configured for the driver. You can select the ruleset in the driver’s User profile on the HOS Settings tab in the Transflo Telematics portal, then click the Save button at the top.

No. Per the ELD mandate, all driving time must be accounted for. However, logs can be assigned to an unidentified driver with an annotation in the case of shop moves. Automatic ON logs can never be edited away completely, but will be shortened to 1 second, followed by a new log with the new status. Re-assigning logs to the unidentified driver can only be done by Safety staff. 

The app automatically switches to ON when the vehicle stops moving for 5 minutes. If the driver manually changes to ON within these five minutes, an additional automatic ON log is created to fill the time between the vehicle stopping, and the driver manually going to ON.

The app automatically switches to D when the vehicle hits a speed of 5 mph. If the driver manually changes to D before then, a duplicate log is created.

If logs are not verified within 14 days, the carrier will have to print the logs and obtain a physical signature from the driver. They will not be compliant until the driver verifies their logs.

A dummy account to which all non-driver driving time gets assigned is not permitted per the FMCSA. Mechanics will either need to have their own login, which they should use each time they move a vehicle, or if nobody was logged into the vehicle, the log will end up under the Unidentified Driver, in which case it can be annotated indicating that it was the mechanic driving the vehicle. If a mechanic driving the vehicle resulted in a driving log assigned to the driver, then this driving log can be re-assigned to the Unidentified Driver, with an annotation indicating that it was the mechanic driving the vehicle.

The reason you see the different values is that the Dashboard graph refreshes as per its defined schedule, which is set up under the Dashboard options, while the data in the Excel report is refreshed as soon as you click on the graph. If you feel that you need the dashboard to have more real time values, then you can go into the Enable Dashboard options and change the refresh schedule.

To edit a log, start by going to Activity > HOS… > Duty Status Logs, then selecting the date range for the logs and the driver, then click ‘Apply changes’. Once the log is showing, click the duty status you need to change; this will take you to the log details, where you can make the necessary edits. When finished, click the ‘Save’ button at the top of the page. This requested log change will be sent to the driver, as the driver will need to accept the edit before it becomes part of his logs. Until the driver accepts the edit, you will see the original status highlighted in yellow, to indicate that the acceptance by the driver is pending. Once the driver accepts the edit, the new status will show in the driver’s logs.

Yes, both the driver and administrators can edit a verified log. However, after the administrator edits the log, the driver will see it in yellow in the app and will need to accept and re-verify the log to accept the edit.

You cannot erase information or remove/delete log entries. Once it is in the system it will have to stay there. You can edit logs as long as they are not automatic drive entries. Automatic on duty logs cannot completely edited away; instead, the automatic on duty log will be reduced to a one second duration, and a new log with the desired status will be added. This is in accordance with FMCSA regulations.

From within the driver’s app there is no way to get an edit history. However, an administrator can pull a history from the Transflo Telematics portal.

It shows in two areas – one is in the graph, where it will show on the off duty line but it will be striped instead of solid. The other is in the individual log entry where it will be listed as PC (Personal Conveyance).

Yard Move and Personal Conveyance are exemptions. Once an exemption is invoked, you cannot remove or edit it. If you start an exemption, it will always be there; it cannot be edited or removed, it can only be annotated. This is per FMCSA regulations.

It cannot be changed by driver or administrator, it can only be annotated, per FMCSA regulations.

You can only move the truck while in Personal Conveyance; this will not interrupt a break or restart. Moving the truck while not using Personal Conveyance will interrupt a break or restart. Moving the truck while in Yard Move will place you On Duty, which will also interrupt a break or restart.

No, per the FMCSA this is not allowed. The log should be annotated for compliance instead, stating that the log in question should have been a Yard Move or Personal Conveyance.

You do not need to remove a trailer in the HOS app when using PC (Personal Conveyance).

No. If the electronic means for transferring data is unavailable or fails, the driver can still be compliant by showing either a printout or the actual ELD display of their RODS.

However, keep in mind this does not apply if the HOS data transfer fails due to missing required data (i.e. driver’s license info, DOT number, VIN) – it is the carrier’s responsibility to ensure all that data is present in the system.

Yes, the FMCSA has stated in the ELD FAQ that these documents can be in electronic form, which is in accordance with the federal register titled “Regulatory Guidance Concerning Electronic Signatures and Documents” (76 FR 411).

Yes. During the login process, or at any time in the Assets section of the app, drivers have the option to attach a trailer. When selected, they can choose an existing trailer, or add a trailer not already in the system. Fleets can disable the option for a driver to be able to add a new trailer, if so desired.

The Transflo Telematics map refreshes every 15 seconds in the browser. The Transflo ELD device itself will send updates at varying intervals depending on driver behavior or vehicle health. At a minimum, the Transflo ELD device updates its location at least once every 100 seconds while driving. The more the direction or speed changes, the more frequently the location will update.

As long as you are in statuses that count as OFF DUTY, it is acceptable to use any combination of Off, Sleeper Berth or Personal Conveyance, as these statuses are fine for doing your 30 minute break, your 10 hour break, or your 34 hour restart. You’ll want to avoid using ON, Driving, and/or YARD MOVE, as these will interrupt your break or restart.

You can only move the truck while in Personal Conveyance; this will not interrupt the restart or your break. Moving the truck while not using Personal Conveyance will interrupt your break or restart. Moving the truck while in Yard Move will place you On Duty, which will also interrupt your break or restart.